Daily Tour Service Policy
Orders: Customers can place orders through the website, telephone or email. After the booking is received, we will send confirmation and tour information to the customer.
Payment: Customers must make payment before the tour starts. We accept payments via bank transfers, cash payments, or other online payment systems.
Cancellations: Customers can cancel orders up to 24 hours before the tour starts. In the event of this cancellation, we will refund the customer’s payment.
Delays: We strive to start the tour on time. However, unavoidable delays may occur. We will coordinate with the customer to determine the right solution.
Insurance Coverage: Our tours are covered by insurance that covers cancellation, delay and accident costs.
Privacy Policy
Data Collection: We collect customer personal data through order forms or when customers contact us by phone or email. The personal data we collect includes name, address, telephone number and payment information.
Data Usage: We use customer data to process orders, send tour information, and send marketing emails (if the customer agrees).
Data Security: We keep customer personal data secure and ensure that data will not be passed on to third parties without customer consent.
Data Access and Correction: Customers can request access and correction of their personal data at any time by contacting us via email or telephone.
If you have questions regarding the privacy policy of Eastbalitour.com, please send an e-mail with a complete explanation to [email protected] or contact our hotline as listed on the Site, we will try to find a solution.
How We Use Your Personal Data
We use your personal data to process your booking, communicate with you about your trip, and provide the services you requested. We may also use your data to improve our services and respond to your inquiries.
How We Share Your Personal Data
We do not sell your personal data to third parties. We may share your data with service providers who help us operate our business, such as payment processors, booking systems, and customer support tools.
Data Security
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. We limit access to your data to authorized personnel and service providers who need it to perform their duties.
Cookies and Analytics
Our website may use cookies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before using them.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you believe your child has provided us with personal data, please contact us and we will take steps to remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we will update the date of the last revision and post the changes on this page.
Contact Us
If you have questions about this policy, please contact us at [email protected] or through our Contact Page.
Frequently Asked Questions
What information do you collect?
We collect information you provide through booking forms, emails, and phone calls. This may include your name, contact details, travel dates, and payment information.
How do you use my information?
We use your information to process bookings, communicate with you, and provide the services you requested. We may also use it to improve our services.
Do you share my information with third parties?
We do not sell your personal data. We may share it with service providers who help us operate our business.
How can I update or delete my information?
You can contact us at any time to request access, correction, or deletion of your personal data.
What if I have questions about your privacy policy?
Please contact us at [email protected] or through our Contact Page.