About These Terms and Conditions
These terms and conditions govern the use of Eastbalitour.com and the booking of tours and private car charter services operated by East Bali Tour. By placing a booking through this website, telephone, or email, the customer agrees to the terms set out on this page.
Bookings and Orders
Customers can place orders through the website, telephone, or email. After a booking is received, East Bali Tour sends confirmation and tour information to the customer. A booking is only confirmed once payment has been received. Customers are responsible for providing accurate contact details and travel dates so that confirmation can be delivered.
Payment Terms
Customers must make payment before the tour starts. Accepted payment methods include bank transfer, cash payments, and other online payment systems. Tour rates quoted on this website are in Indonesian Rupiah (IDR) unless stated otherwise. Entrance tickets, parking, and personal expenses are not included unless explicitly listed in the tour description.
Cancellations and Refunds
Customers can cancel orders up to 24 hours before the tour starts. Cancellations made within this period are eligible for a full refund of the payment. Cancellations made less than 24 hours before the tour start time are not refundable. Refunds are processed to the original payment method, and bank transfer fees, if any, are borne by the customer.
Tour Schedule and Delays
East Bali Tour strives to start every tour on time. However, unavoidable delays may occur due to traffic, weather, road conditions, or other circumstances outside the operator’s control. When delays happen, the team coordinates with the customer to determine the right solution, which may include adjusting the itinerary, extending the service, or rescheduling.
Insurance Coverage
Tours operated by East Bali Tour are covered by insurance that includes cancellation, delay, and accident costs. Insurance covers the tour services as listed in the booking confirmation. Personal belongings, health conditions, and activities outside the tour program are not covered unless stated otherwise in the tour description.
Customer Responsibilities
Customers are responsible for holding a valid passport, visa, and any documents required for travel in Indonesia. Customers must follow the tour leader’s instructions regarding pickup points, timing, and behavior on board. The operator is not liable for missed flights, bookings, or other arrangements caused by inaccurate travel information provided by the customer.
Liability
East Bali Tour is not liable for indirect or consequential losses arising from a failure to perform the tour services, including losses caused by weather, natural events, traffic conditions, or third-party providers such as hotels and restaurants. The operator’s total liability for any booking is limited to the amount paid for that booking.
Intellectual Property
All content on Eastbalitour.com, including text, images, logos, and design, is the property of East Bali Tour or its licensors. Content may not be copied, reproduced, or redistributed for commercial purposes without written permission.
Changes to These Terms
East Bali Tour may update these terms and conditions from time to time. Changes take effect when the updated page is published on this website. Customers are advised to review this page regularly. Continued use of the website or booking of services after changes are published constitutes acceptance of the updated terms.
Contact Us
If you have questions about these terms and conditions, contact East Bali Tour by email at [email protected] or through the Contact Page.
Frequently Asked Questions
Can I cancel my booking?
Yes. Customers can cancel a booking up to 24 hours before the tour starts. Cancellations made within this period are refunded in full. Cancellations made less than 24 hours before the tour start time are not refundable.
When do I need to pay for my tour?
Payment must be completed before the tour starts. Accepted payment methods include bank transfer, cash, and online payment systems. A booking is confirmed once payment is received.
What happens if my tour is delayed?
The service aims to start every tour on time. Unavoidable delays such as traffic or weather may occur, and the team will coordinate with the customer to agree on the best solution.
Is travel insurance included?
Yes. Tours are covered by insurance that includes cancellation, delay, and accident costs.
How can I contact East Bali Tour about my booking?
Contact East Bali Tour by email at [email protected] or through the Contact Page on eastbalitour.com. The team responds to booking questions and payment inquiries.
These terms and conditions apply to all bookings made with East Bali Tour through eastbalitour.com, by telephone, or by email. Last updated: 3 October 2026.